IT Help Desk/End User Support, Certificate of Specialization
This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
Interested in this program? Start the enrollment process by visiting the Apply to STLCC page.
|IT 102||Desktop Client Support||3|
|IT 103||Help Desk Principles||3|
|IS 130||Hardware and Software Support||3|
|IS 151||Computer Applications in Business||4|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5|
|IS 237||Fundamentals of Information Assurance/Security||3|
|IS 291||Workplace Learning: Information Systems||3|
|or IS 229||Unix/Linux I|
|Total Credit Hours||24|
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|IT 102||Desktop Client Support||3||Reading Proficiency.|
|IT 103||Help Desk Principles||3||Reading Proficiency.|
|IS 130||Hardware and Software Support||3||Reading Proficiency.|
|IS 151||Computer Applications in Business||4||IS 122 or IS 123 or IT 102 or equivalent experience.|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5||Reading Proficiency.||Apply for graduation|
|IS 237||Fundamentals of Information Assurance/Security||3||IT 102 or IS 229 and Reading Proficiency.|
| Unix/Linux I|
or Workplace Learning: Information Systems
|Total Credit Hours||24|
*Click on the hyperlinked course number to view additional information about the course.
**Students completing a course that has been assigned an MOTR number may transfer that course to any public institution in Missouri. Those who complete CORE 42 requirements will have that verification on their transcript.
*** It is your responsibility to verify that the courses listed above will transfer to the four-year institution of your choice. Maximize your transfer credits/classes by meeting with an academic advisor.