IT Help Desk/End User Support, Certificate of Specialization

Meramec

This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.

Interested in this program? Start the enrollment process by visiting the Apply to STLCC page.   

Required Courses
IT 102Desktop Client Support3
IT 103Help Desk Principles3
IS 130Hardware and Software Support3
IS 151Computer Applications in Business4
IT 101Cisco Networking Academy I: Introduction to Networks5
IS 237Fundamentals of Information Assurance/Security3
IS 291Workplace Learning: Information Systems3
or IS 229 Unix/Linux I
Total Credit Hours24

►The print version of this page is currently in development.  Please check back for improvements in print layout.


New PlanGrids
First Year
Fall Credit Hours Prerequisites Milestones/Notes
IT 102 Desktop Client Support3Reading Proficiency.
IT 103 Help Desk Principles3Reading Proficiency.
IS 130 Hardware and Software Support3Reading Proficiency.
IS 151 Computer Applications in Business4IS 122 or IS 123 or IT 102 or equivalent experience.
Credit Hours13
Spring Credit Hours Prerequisites Milestones/Notes
IT 101 Cisco Networking Academy I: Introduction to Networks5Reading Proficiency.Apply for graduation
IS 237 Fundamentals of Information Assurance/Security3IT 102 or IS 229 and Reading Proficiency.
IS 229 Unix/Linux I
or Workplace Learning: Information Systems
3Reading Proficiency.
Credit Hours11
Total Credit Hours24

*Click on the hyperlinked course number to view additional information about the course.

**Students completing a course that has been assigned an MOTR number may transfer that course to any public institution in Missouri. Those who complete CORE 42 requirements will have that verification on their transcript.

*** It is your responsibility to verify that the courses listed above will transfer to the four-year institution of your choice.  Maximize your transfer credits/classes by meeting with an academic advisor.