IT Help Desk/End User Support, Certificate of Specialization


This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.

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Required Courses
IT 102Desktop Client Support3
IT 103Help Desk Principles3
IS 130Hardware and Software Support3
IS 151Computer Applications in Business4
IT 101Cisco Networking Academy I: Introduction to Networks5
IS 237Fundamentals of Information Assurance/Security3
IS 291Workplace Learning: Information Systems3
or IS 229 Unix/Linux I
Total Credit Hours24
Plan of Study Grid
First Year
FallCredit Hours
IT 102 Desktop Client Support 3
IT 103 Help Desk Principles 3
IS 130 Hardware and Software Support 3
IS 151 Computer Applications in Business 4
 Credit Hours13
IT 101 Cisco Networking Academy I: Introduction to Networks 5
IS 237 Fundamentals of Information Assurance/Security 3
IS 229
Unix/Linux I
or Workplace Learning: Information Systems
 Credit Hours11
 Total Credit Hours24