IT Help Desk/End User Support, Certificate of Specialization
This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
Interested in this program? Start the enrollment process by visiting the Apply to STLCC page.
At the completion of the program, students are expected to:
- demonstrate competence in end-user communications.
- demonstrate competence in customer service skills.
- demonstrate competence in troubleshooting computer problems.
- demonstrate competence in help desk operations.
- demonstrate competence in user needs analysis and assessment.
- demonstrate competence in installation and configuration of end-user computer systems.
- demonstrate competence in training computer users.
- demonstrate competence in documentation of problem and resolution.
|IT 102||Desktop Client Support||3|
|IT 103||Help Desk Principles||3|
|IS 130||Hardware and Software Support||3|
|IS 151||Computer Applications in Business||4|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5|
|IS 237||Fundamentals of Information Assurance/Security||3|
|IS 291||Workplace Learning: Information Systems||3|
|or IS 229||Unix/Linux I|
|Total Credit Hours||24|
|IT 102||Desktop Client Support||3||Reading Proficiency.|
|IT 103||Help Desk Principles||3||Reading Proficiency.|
|IS 130||Hardware and Software Support||3||Reading Proficiency.|
|IS 151||Computer Applications in Business||4||IS 122 or IS 123 or IT 102 or equivalent experience.|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5||Reading Proficiency.||Apply for graduation|
|IS 237||Fundamentals of Information Assurance/Security||3||IT 102 or IS 229 and Reading Proficiency.|
| Unix/Linux I|
or Workplace Learning: Information Systems
|Total Credit Hours||24|
*Click on the hyperlinked course number to view additional information about the course.
**Students completing a course that has been assigned a MOTR number may transfer that course to any public institution in Missouri. Those who complete CORE 42 requirements will have that verification on their transcript.
*** It is your responsibility to verify that the courses listed above will transfer to the four-year institution of your choice. Maximize your transfer credits/classes by meeting with an academic advisor.