IT Help Desk/End User Support, Certificate of Specialization
This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
Cost of Attendance. For more information on cost of attendance visit MoSCORES.
Program Career and Salary Information. Pursuant to Missouri HB 1606 (2018), information regarding the number of credit hours, program length, employment rate, wage data, and graduates employed in careers related to their program of study at St. Louis Community College can be found at the following URL: https://scorecard.mo.gov/scorecard/. Search using School / Program “St. Louis Community College” and choose the degree or credential type of interest.
The following limitations to the data apply: Information provided is based on the most recent cohorts available. Typically, most recent cohorts for wage and completion data are six years prior to the current academic year. Time to complete a program of study varies depending on the number of credit hours students earn per semester.
Interested in this program? Start the enrollment process by visiting the Apply to STLCC page.
At the completion of the program, students are expected to:
- apply end-user communication skills.
- exhibit good customer service skills.
- troubleshoot computer problems.
- apply best practices in help desk operations.
- perform user needs analysis and assessment.
- configure end-user computer systems.
- train computer users.
- utilize the appropriate office application to accomplish a business task.
- apply security settings based on enterprise policies and procedures.
- document problems and resolution.
|IT 102||Desktop Client Support||3|
|IT 103||Help Desk Principles||3|
|IS 130||Hardware and Software Support||3|
|IS 151||Computer Applications in Business||4|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5|
|IS 237||Fundamentals of Information Assurance/Security||3|
|IS 291||Workplace Learning: Information Systems||3|
|or IS 229||Unix/Linux I|
|Total Credit Hours||24|
|IT 102||Desktop Client Support||3||Reading Proficiency.|
|IT 103||Help Desk Principles||3||Reading Proficiency.|
|IS 130||Hardware and Software Support||3||Reading Proficiency.|
|IS 151||Computer Applications in Business||4||IS 122 or IS 123 or IT 102 or equivalent experience.|
|IT 101||Cisco Networking Academy I: Introduction to Networks||5||Reading Proficiency.||Apply for graduation|
|IS 237||Fundamentals of Information Assurance/Security||3||IT 102 or IS 229 and Reading Proficiency.|
| Unix/Linux I|
or Workplace Learning: Information Systems
|Total Credit Hours||24|
*Click on the hyperlinked course number to view additional information about the course.
**Students completing a course that has been assigned a MOTR number may transfer that course to any public institution in Missouri. Those who complete CORE 42 requirements will have that verification on their transcript.
*** It is your responsibility to verify that the courses listed above will transfer to the four-year institution of your choice. Maximize your transfer credits/classes by meeting with an academic advisor.